When can I expect to receive a response to my email or phone call?

Most emails or phone calls will receive a friendly reply within 24 hours, and often within just a few hours.  However, sometimes we get sucked into the glorious nebula of designing and building products.  Or need to do laundry, shop for groceries, or sleep.  We appreciate your patience as we balance the demands of our intergalactic commitments, and try to enjoy time off on the weekends.  Please don't be upset if an email you sent on Friday evening doesn't get returned until Monday or Tuesday morning.